Medical Education

MD Connect frequently asked questions

  • Why am I unable to log in to MD Connect?

    If you are unable to log in to MD Connect, follow these steps:

    1. Check you are using a recent version of your browser. MD Connect is optimised for the current versions of Mozilla Firefox, Google Chrome and Safari
    2. Check your device is connected to the Internet by confirming you can access other sites
    3. Check whether or not you can log into other University services such as the Learning Management System (LMS). If you are unable to log into the LMS, you may need to reset your password through the Identity Management System. Note, it may take 30 minutes for password changes to take effect.
    4. If none of the above suggestions solve your problem, make a support request.

    You can also view the video on logging into MD Connect on our training page.

  • What should I do if I get an error message saying that my session does not exist or has expired?

    If you get an error message saying that your session does not exist or has expired, follow these steps:

    1. Click on the "Sign-out" link at the bottom of the MD Connect screen and try to log in again
    2. If the first suggestion does not solve your problem, clear your history data and cache and try to log in again.
  • What are the system requirements to use MD Connect?

    MD Connect is accessible on a range of devices. In general terms, you need to use a relatively recent operating system with a relatively recent browser. MD Connect is optimised for the current versions of Mozilla Firefox, Google Chrome and Safari.

    We recommend you do not use Microsoft Internet Explorer to view MD Connect as certain features of MD Connect may not display correctly in that browser.

  • Can I use my mobile phone or tablet to use MD Connect?

    You can access MD Connect on mobile phones and tablets. You may find some MD Connect resources are best viewed on larger screens.

  • What browsers are recommended for using MD Connect?

    You are able to use MD Connect on most relatively recent browsers. MD Connect is optimised for the current versions of Mozilla Firefox, Google Chrome and Safari.

    We recommend you do not use Microsoft Internet Explorer to view MD Connect as certain features of MD Connect may not display correctly in that browser.

  • Can I use Microsoft Internet Explorer to access MD Connect?

    We recommend you do not use Microsoft Internet Explorer to view MD Connect as certain MD Connect features may not display correctly in that browser.

    You are able to use MD Connect on most other relatively recent browsers. MD Connect is optimised for the current versions of Mozilla Firefox, Google Chrome and Safari.

  • Where do I find the reading list for a lecture?

    In MD Connect, timetabled events generally have an associated list of resources. Our training page includes a video on using the timetable to access these resources. The training page also includes videos on other ways to access curriculum resources.

  • Why am I not authorised to view some learning resources when I browse the curriculum?

    The "Not authorised to view resources" message will appear when you are browsing areas that are not yet available to you. As a student, you should be able to access:

    • Resources relevant to your level of study
    • Resources relevant to a level of study you have completed.

    If you cannot access resources you believe should be available to you, make a support request.

  • Why can't I see a particular year's curriculum?

    As a student, you should be able to access:

    • Resources relevant to your level of study
    • Resources relevant to a level of study you have completed.

    If you can't access resources you believe should be available to you, make a support request.

  • Can I undo an electronic health record submission before the submission deadline?

    If you want to undo an electronic health record (EHR) submission prior to the submission deadline you can make a support request. After we process your request you will be able to edit the submission and resubmit or choose a different case to submit.

    Please note, it is your responsibility to ensure you resubmit your EHR prior to the submission deadline.

  • What can I do if I receive an error message while using MD Connect?

    If you receive an error message while using MD Connect please, if possible, capture a screen-shot and make a support request with a description of the problem, attaching the screen-shot to your request email.

  • Is MD Connect the University's Learning Management System (LMS)?

    No, Blackboard is the University's central LMS. In the Doctor of Medicine (MD) degree, however, the majority of learning resources and activities are provided through MD Connect. In Year 1, assessment results are posted in the LMS.

    For any support issues related to the LMS, please go to: The LMS support page.

  • I am a staff member, how can I get access to MD Connect?

    If you are a staff member requiring access to MD Connect for course administration, teaching or supervision please send an email to MD Connect support including the following information:

    • Your name
    • Your University of Melbourne email account or username
    • The name of a University of Melbourne staff member who can verify your access requirement
    • The department or organisation you work with.

MD Connect support

If you would like assistance accessing or using MD Connect please make a support request.